Manage Your Subscription

Did you notice a charge brazivo.com on your bank statement?

Are you wondering about the origin of a brazivo.com charge? This debit corresponds to the fee for your subscription taken out when you placed your order on our site. Depending on your choice, this subscription may have included a free trial period. The charge appears on your bank statement under the description brazivo.com and comes exclusively from our platform https://www.brazivo.com .

Why a charge of 49.80€?

You are a member of Club Brazivo: unlimited access to our e-book library, -50% discount on the entire catalogue, offer reserved for members and applied automatically, and free delivery on all your orders. If you joined the Club Brazivo when ordering an item, you received 50% off that item and a 14-day free trial. The subscription has no commitment, at €49.80 incl. VAT per month.

If you have any questions regarding your subscription or registration, our customer service is at your disposal:

• By email: contact@brazivo.com (reply within 1 business hour)
• By phone: +33 1 89 86 83 93
  • Hours: Monday to Friday from 9:30 a.m. to 6:30 p.m. and Saturday from 8:30 a.m. to 1:30 p.m.

How do I unsubscribe?

If you wish to cancel your subscription, simply provide the email address used when you ordered via the unsubscribe form below. Cancellation is instant and automatic.

This process complies with Law No. 2022-1158 of August 16, 2022 concerning purchasing power protection (JORF No. 0189 of August 17, 2022).

Unknown charge? Please read carefully

Some users do not immediately recognize a brazivo.com charge. Before taking any action, we invite you to:

1. Check if a family member or colleague used your card.
2. Review your emails for a subscription confirmation.
3. Contact our customer service for detailed information on your subscription.

Don't recognise a charge?

Please contact us before reaching out to your bank, by email at contact@brazivo.com or by phone. We reply within 24 business hours and, if the charge is not justified, we refund you in full.

Customer Service Contact

• Phone: +33 1 89 86 83 93 (Monday to Friday from 9:30 a.m. to 6:30 p.m. and Saturday from 8:30 a.m. to 1:30 p.m.)
• Email: contact@brazivo.com
• Website: https://www.brazivo.com

We are here to help with any questions about your subscription!