Frequently Asked Questions

Can I track my order?

Once your order has been processed, you will receive an email with your Colissimo tracking number, which will allow you to follow your package's journey and know the delivery date.

Can I modify or cancel my order at any time?

You can cancel or modify your order as long as it has not yet been processed. To do so, please contact our customer support by phone or email as soon as possible. Once your order has been processed by our team, it can no longer be modified or canceled. We therefore encourage you to carefully review your order before confirming it.

I did not receive a confirmation of my order, is that normal?

It's possible that our confirmation email went directly to your spam folder. Please check your junk mail. If the confirmation email is not there, please contact our customer service at contact@brazivo.com

What are the delivery times?

Delivery takes 5 to 7 business days.

How much are the shipping fees?

Shipping costs €8.80 incl. VAT. Delivery is free for members of the Club Brazivo subscription.

Which countries do you deliver to?

Products are delivered to France, Belgium, Luxembourg and Switzerland.

The Club Brazivo subscription

Unlimited access to our e-book library, -50% discount on the entire catalogue, offer reserved for members and applied automatically, and free delivery on all your orders. Customer service by email and phone, Monday to Friday from 9:30 a.m. to 6:30 p.m. and Saturday from 8:30 a.m. to 1:30 p.m..

€49.80 incl. VAT per month, no commitment, cancel online at any time. Welcome offer: join the Club Brazivo subscription when ordering an item and get 50% off that item and a 14-day free trial.

Is my payment secure?

When you shop online using your credit card, all your information is entered on a secure SSL web page. You can easily recognize a secure website by the small lock to the left of your browser's address bar. Your payment information is then encrypted by SSL and sent to our payment service provider where your card and transaction are authorized and approved. Your credit card information is not stored on our servers under any circumstances.

How can I pay?

We accept credit card payments: Visa, Mastercard, or Carte Bleue. We do not accept checks, money orders, or bank transfers.

I can't pay for my order

Send us an email at contact@brazivo.com and we will work together to find a solution.

How can I return a product to you?

You can return a product within 14 days of receiving it. Return costs are borne by the customer, except where the product is defective, in which case they are covered by EZIMITY LTD. To request a return, please contact our customer service at contact@brazivo.com.

Can I request a refund for the product?

Within 14 days of receipt, the price paid is refunded. Return costs are borne by the customer, except where the product is defective, in which case they are covered by EZIMITY LTD.

Are return shipping costs covered?

Return costs are borne by the customer, except where the product is defective, in which case they are covered by EZIMITY LTD.